We recognise the increased uncertainty that Coronavirus (COVID-19) may be causing and would like to offer our reassurances that the health and wellbeing of our employees, florists, you our valued customers and your loved ones is always our number one priority.
Here you'll find an update on where we're at and we'll answer some of the questions you might have about our gifts and services at this time.
We will continue to monitor the situation very closely and will amend our procedures if guidance changes.
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Are florists open during Coronavirus?
In line with government guidance, our 1,200 local independent florists have closed their shop doors as of 24th March 2020. The government are encouraging online retailers to continue to trade and therefore we will support our florists with online orders for those who are able to operate this way. For your peace of mind, all gifts will continue to be delivered contact-free for the health and safety of our florists and your special people.
What flowers are you delivering?
To help our florists continue to run their businesses at a time when they have been impacted by flower shortages, we’re giving them creative license to design a seriously special hand-tied on your behalf. It’s what we call our Florist’s Choice and it’s just like walking into a real florist shop!
Every Florist’s Choice Hand-tied is designed and created using only the freshest, most swoon-worthy stems as chosen by the florist (the clue really is in the name!). Because every design is unique and seasonal, we can’t guarantee exactly which flowers your florist will choose. What we absolutely can guarantee though is that the end result will really knock their socks off! How can we be so sure? Because it’s what our florists do every day of the week in their own shops on your local high street. Give them the opportunity and they’ll conjure up a marvellous bouquet in the way that only they know how.
You simply choose how much you’d like to spend, and let our fabulous florists take care of the rest.
How will my flowers be delivered?
For everyone’s peace of mind, we’ve introduced a truly contact-free delivery experience. How does it work? Our florist will place the flowers on the doorstep, knock on the recipient’s door and then stand back at a safe distance whilst they delight in their gift. They’ll be no hand-to-hand contact and no need to provide a signature on delivery and if your recipient is in self-isolation or unable to answer, we’ll leave the flowers in a safe place and post a calling card through the letterbox.
Where can I have flowers delivered?
To make things as easy as possible for you, our gift finder lets you see immediately if we have a florist who can currently deliver to the address you’d like to send flowers to. This will continually be updated with real-time availability of our florists.
Can I send flowers abroad during Coronavirus?
To contain the spread of Coronavirus, some countries have put restrictions in place on the movement of people and goods. This may impact deliveries in certain areas. Please see up to date information on our international flower delivery service by selecting the country you wish to send to here.
Can florists stay open during Coronavirus?
Whilst our florists have closed their shop doors, we’ve given them, as independent businesses the choice of whether they want us to continue to send them online orders to deliver in line with the government’s guidelines.
For those who choose to carry out online deliveries we encourage them to follow the guidance provided by the World Health Organisation and the British government and to only accept and deliver orders where they feel it is safe to do so.
Can flowers carry Coronavirus?
According to information published on The World Health Organisation’s website: “the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”
Can I amend an existing order?
If you’re worried about an order you’ve already placed because the recipient is now in self-isolation or the delivery address is to a venue that is no longer open, drop us a line with your order number at email@example.com and we’ll be happy to help.
I need help. When will you get back to me?
We're sorry that it's taking us a little longer than usual to reply. To keep our colleagues safe, we operating a smaller team than usual. Please bear with us and we'll get back to you as soon as we possibly can. That's a promise.