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Home   Contact Interflora

Contact us

At Interflora we aim to provide the highest quality service
and delight every customer with each gift we deliver.

We are always happy to help with any query that you may have so if you would like to make an amendment to or have a query or complaint about an order that you've already placed or have a general query about our products, services, florists or Interflora itself please contact us.

Alternatively if you wish to cancel your order you can contact us via telephone, letter or fax. See contact details below.

Email Interflora

If your preferred method of contact is email, please use customer.support@interflora.co.uk. We aim to respond within 24 hours, but please bear with us during busy periods such as Christmas, Valentine's Day and Mother's Day, when we might need a little longer to send you a reply. You may find answers to your questions are already available on this site - responses to frequently asked questions can be found in our online help section.

Social

If you would like, you could also contact us by social media:

In order to help us deal with your query, please answer the following questions:

Are you the :*
Is your query about an order which is already placed?
Order Number:

Please provide the following details so that we may confirm your identity and corresponding order.

First Name:*
Surname:*
Address Line1:
Address Line2:
County:
Town:
Telephone No:
Email address:*
If you don't have an email address, please telephone our Customer Service team on +44(0)113 345 7872
Date Delivered:

Please provide as many of the following details as possible so that we may confirm your identity. These should be the details you provided when placing the order.

Order Number:
Your Details:
First Name:*
Surname:*
Address Line1:
Address Line2:
County:
Town:
Telephone No:
Email address:*
If you don't have an email address, please telephone our Customer Service team on +44(0)113 345 7872
Requested Delivery date:
Recipient Details:
First Name:
Surname:
Postcode:
What is the nature of your enquiry?
*Select from the following options :
What would you like to amend?
*Select from the following options :

*Please type in your new message in the box provided

* Please select your new delivery date

We will endeavour to meet your request. If this is not possible a member of our Customer Service team will contact you.

Please be aware that we do not offer deliveries on a Sunday, other than Mothering Sunday, if you have any questions please call us on +44(0)113 345 7872

*Please tell us your new details of the recipient

Title:
New recipient First Name:
New recipient Surname:
Email Address:
Contact Phone Number: This number is for:
Address Line1:
Address Line2:
County:
Town:

* Please tell us what you would like to change

Please confirm that you would like to cancel this order

*Please enter your new customer details

Title:
First Name:
Surname:
Address Line1:
Address Line2:
County:
Town:
Contact Telephone No: This number is for:
Email Address:

*If you have any other question or request, please use the box below to give us as much information as possible.

In order to help with your enquiry, please could you provide the following information?

Your Name:*
Email address:*
Contact Phone Number:
Recipient Address Line1:
Recipient Address Line2:
Recipient County:
Recipient Town:
Required Delivery date:
Approximate budget (€):
Funeral Order
Wedding Order
Other
What is the nature of your complaint?
*Select from the following :
*Once we've investigated your complaint, what action would you prefer us to take, if appropriate?
*Please tell us when your order was delivered by selecting from the below:
*Once we've investigated your complaint, what action would you prefer us to take, if appropriate?
*Please tell us when your order was delivered by selecting from the below:
*Once we've investigated your complaint, what action would you prefer us to take, if appropriate?
Which item(s) are missing:

If you ordered a Hamper, please select 'Hamper' and then tick the item(s) that are missing.
*Once we've investigated your complaint, what action would you prefer us to take, if appropriate?
Which item was incorrect?

If you ordered a Hamper, please select 'Hamper' and then tick the item(s) that are incorrect.
How was the item incorrect?
*Once we've investigated your complaint, what action would you prefer us to take, if appropriate?
Which item(s) was of poor quality?

If you ordered a Hamper, please select 'Hamper' and then tick the item(s) that are of poor quality.
*Once we've investigated your complaint, what action would you prefer us to take, if appropriate?
Which item(s) were damaged?

If you ordered a Hamper, please select 'Hamper' and then tick the item(s) that are damaged.
*Once we've investigated your complaint, what action would you prefer us to take, if appropriate?

If you no longer wish to receive Marketing Information from us, please click on the button below:

Please tell us which kind of receipt you would like:

VAT Receipt
Standard Receipt

*If you have any other question or request, please use the box below to give us as much information as possible.

Thank you for contacting us. A member of our Customer Services team will contact you shortly.

If you have asked to be unsubscribed from marketing materials, we will update your records with immediate effect.

Alternatively...


By Phone

If you'd like to call us, our Customer Contact Centre opening hours are:

  • Monday to Friday 8am to 8pm
  • Saturday 8am to 7pm
  • Sunday 10am to 6pm

Simply call 01 686 9394 or +353 (0)1 686 9394
if you're calling from outside Ireland.

By Letter/Fax

If you prefer to write to us, our address is as follows:

Interflora British Unit
Interflora House
Watergate
Sleaford
Lincolnshire
England
NG34 7TB

Company Registration Number: 297087
VAT Number: 853 1257 35




Freshness Guaranteed


Our expert florists ensure your flowers and gifts are fresh and of the best quality available.

Our Promise

"If your order doesn't arrive on time, or your recipient isn't delighted with their flowers, let us know. We'll do all we can to put the situation right, or, if you prefer, give you your money back."


* Spring and Summer specific flowers will be guaranteed for a period of 5 days.

Interflora British Unit, Interflora House, Watergate, Sleaford, Lincolnshire, England NG34 7TB - Company reg. no. 297087 - VAT no. 853 1257 35
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