How to Order Flowers Online: Step-by-Step for Fast, Reliable, and Beautiful Bouquets

When you really want to show someone you care, flowers say it best. A hand-crafted bouquet can lift a mood, mark a milestone, or simply let someone know they’re on your mind, like few other gifts can.

But when it comes to trying to order flowers online, it can quickly start to feel like a bit of a minefield. Will they arrive on time? Will they look like the picture? Will they feel as special as they should?

That’s where we come in. With over a century of flower-sending expertise under our belt, Interflora takes the guesswork out of online flower delivery. This guide will walk you through every step, so you can send something beautiful with confidence.

Introduction to Interflora

Before we dive into how to place your order and what to expect, let’s take a quick look at what makes Interflora so special when it comes to online flower delivery.

A legacy of excellence

Interflora has been at the heart of flower delivery since 1923. With over a century’s history of bringing people together, we’ve cultivated a deep understanding of what makes a gift of flowers truly memorable.

Our network of local florists means each bouquet is crafted with care and skill, guaranteeing a unique, handcrafted bouquet for each and every order.

What makes Interflora unique?

At Interflora, we believe flowers are more than just a gift; they’re a way to create and deepen meaningful connections. Whether you’re sending flowers to a loved one down the street, or an old friend across the globe, we make sure your message is delivered with love.

But what makes our online flower delivery service stand out from the crowd? Here are just a few of our unique offerings.

- Handcrafted with heart, by local experts

Every bouquet is carefully crafted by hand, by one of our talented local florists. They know their blooms inside out and bring years of experience, creativity and care to every single design — so your gift won’t just be beautiful, it’ll be unforgettable. No cookie-cutter bunches here, just thoughtful floristry that’s made for your moment.

- Reliable delivery, from around the corner to across the world

Whether it’s a few streets away or halfway across the globe, we’ve got you covered. Thanks to our trusted network of florists, your flowers are always made and delivered locally — wherever ‘local’ happens to be. That means less time travelling, and more wow-factor on arrival. Real flowers, real people, real fast.

- Personal touches that make it theirs

No two moments are the same, so why should two bouquets be? Add your own heartfelt message, and pick from thoughtful finishing touches starting from just £2.50, like chocolate, bubbly, a cute teddy, or a new vase.

Step-by-Step Guide to Ordering Flowers Online

Looking to make someone’s day? Whether it’s for a birthday, a big milestone, or just because, there’s nothing quite like sending a bouquet that’s been made with love. At Interflora, we make it easy to order flowers online, and even easier to make it feel truly personal.

Here’s how to go from “I’ve got an idea” to “that’s exactly what I wanted” — in just a few simple steps.

1. Pick the perfect bouquet

First things first, let’s find the bouquet that says exactly what you want it to. We’ve made it easy by sorting our flowers by occasion, who they’re for, and even your favourite blooms:

• By Occasion

From birthdays to anniversaries, engagements and weddings to ‘just because’ —  every moment deserves something beautiful. Got a date in the diary? We’ve got the perfect bouquet, hand-delivered just when you need it.

Send Occasion Flowers

• By Recipient

Whether it’s your partner, your gran, your mate from work – there’s a bunch to fit your bond.

• By Flower Type

Love red roses? Mad about lilies? Fancy something seasonal for spring or winter? You can search by bloom and find the bouquet that’s just right.

2. Make It personal

This isn’t just any old gift. It’s your message, and your moment to make special. With Interflora, you can give it a little extra heart:

• A Handwritten Message

If you’re still looking to say more, why not tell them exactly how you feel with a personalised message? The words could be silly, sweet, romantic, or friendly — as long as they’re yours, and come from the heart!

• A Note for Your Florist

You can also leave a little note for your florist during checkout. Let them know who it’s for, what the occasion is, and why it matters to you. They’ll use this to add an extra thoughtful touch, just for you.

• Thoughtful Extras

Fancy levelling up your gift even more? Pop in some chocolates, a stylish vase or a cuddly keepsake. It’s the little touches that will make the memories of your gift last forever.

3. Tell us where (and when)

Once you’ve selected a bouquet and any extras, it’s time to enter your delivery details. We work with local florists around the world, so your flowers will always arrive fresh and full of feeling.

• Address: Double-check you’ve got everything right. We want your flowers to end up in the right hands.
• Date: Choose same-day, next-day or schedule a future delivery. Just keep an eye on the cut-off times.
• Special Instructions: Got a gate code or want us to leave the bouquet with a neighbour? Let us know and we’ll make it happen.

If you need more information than what’s listed above, head over to our dedicated delivery information page.

4. Pay securely

Now for the easy bit: checking out. We accept all major cards, including Visa, Mastercard and American Express. If you’re shopping on your phone, Apple Pay and Google Pay are good to go for a quick and easy ordering process.

Rather spread the cost? Flexible payment options like Klarna are available at checkout too. However you choose to pay, you can trust it’s safe, secure and simple.

5. Track your order

Once you’ve hit ‘order’, we’ll take it from there (but we’ll make sure to keep you in the loop, too)

You’ll get an email confirmation straight away, and tracking updates right up to delivery. You’ll know exactly when your bouquet lands — and trust us, the reaction is always worth the wait.

Just a heads-up: delivery slots can fill up fast during busy periods like Valentine’s Day or Mother’s Day, so it’s always worth checking delivery availability at checkout.

Click & collect

Fancy picking up your bouquet in person? With Click & Collect, you can order online and collect from a local participating florist for free.

It’s a great option if you want to hand over the flowers yourself (or just love the feeling of walking into a florist!)

Delivery pass

Love sending flowers? The Interflora Gold Delivery Pass offers unlimited next-day delivery for a whole year, plus exclusive perks and discounts, all for just £12.

It’s the easiest way to save if you send regularly, or just love making people’s day.

Hospital deliveries

Yes, we deliver to hospitals! Just check with the hospital first to make sure they’re accepting flower deliveries. Include any helpful delivery notes when you order, and we’ll take care of the rest.

Office deliveries

Looking to surprise someone at work? Make sure to include the company name and full address of the office you’d like us to deliver to. The flowers will be delivered to the reception desk for collection.

The Best Way to Send Flowers on a Budget

Ordering flowers online doesn’t have to break the bank, and gorgeous doesn’t have to mean expensive. Here’s how to get more bloom for your buck:

• Choose seasonal blooms: Some flowers are more affordable depending on the season. Look for bouquets that feature in-season flowers, which are often less expensive.
• Look out for special offers: Keep an eye out for promotions and discounts. We often run limited-time offers around big holidays, so keep an eye out!
• Skip the extras: Tempted by a teddy or a box of chocs? They might be lovely, but if you’re on a budget, your blooms and personalised message (included as standard) will speak volumes on their own.

What to Expect from Your Order

When you order from Interflora, you’re not just sending flowers – you’re sending something heartfelt, handmade, and high quality. Here’s what makes us different:

• Handcrafted Bouquets: Our flower arrangements are handcrafted by skilled florists who know how to make flowers sing. So, every bouquet feels just as special as the person it’s been gifted to.
• Freshness Guaranteed: We use only the freshest blooms so your flowers arrive vibrant, fragrant, and ready to wow.
• Smart Substitutions: If something’s out of season, our florists will choose a similar flower that suits the style and keeps the look just right.

What happens if the recipient isn’t home?

No one in? Don’t worry. Our florists will leave the bouquet with a neighbour, pop it in a safe place (with your permission), or arrange a redelivery. We always do our best to make sure your flowers land safely.

Returns and Cancellations

Sometimes plans change, and we get it. If you need to amend or cancel your order, just get in touch at least 48 hours before the delivery date. After that, if your bouquet is already being made or on its way, we may not be able to make changes.

For non-perishable gifts (like wine or chocolates), you’ve got 14 days from delivery to cancel. And if something’s not quite right? We’ll do what we can to fix it, or offer you a full refund.

Want to read through all the finer details? We explain our cancellation, returns, and amendments policy over on our terms and conditions page.

Common Mistakes and Tips for Ordering Flowers Online

• Choosing the Wrong Bouquet: Remember who you’re sending a bouquet to, and the feelings you’d like it to evoke in them. A sympathy bouquet is very different to a birthday one, so take some time to think about the context.
• Not Checking the Delivery Date: Be sure to double-check the specific delivery date your bouquet is available by, especially for big moments like anniversaries or graduations.
• Forgetting to Add a Personal Message: A few heartfelt words can turn a lovely gift into something unforgettable, and will let your recipient know who to thank for their beautiful flowers!