Interflora - The flower experts
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Interflora Help

Choose from one of the following options:

Products
Ordering
Payment
Delivery
Funerals & Sympathy
Member Florist
Privacy Policy
Security
Service Agreements
My Account

Products

How are the flowers packaged?

All gifts will be delivered by a florist and will arrive beautifully presented in Interflora wrap finished with pretty ribbon and presented in a stylish Interflora gift bag or vase.

Can I design my own gift with particular colour & flower content?

You can speak in person to one of our expert advisors who will be happy to discuss your exact requirements. Contact us on 01 686 9394. Our opening hours are:

Monday to Friday 8am to 8pm
Saturday 8am to 7pm
Sunday 10am to 6pm

Can I include a personal message with my order?

You can add your own personal message with every gift you send by using the gift message field on the Delivery Information page (Step 1 of the order process). Your message will be written on a stylish gift card and will be presented with your gift.

What are Finishing Touches?

All of our flowers have the option of adding an extra product to your order. We have a range of fine chocolates, bears and balloons that compliment our hand-tied bouquets. A glass vase can be included with your purchase too. This will ensure your recipient can display their flowers as soon as they are received.

Ordering

How do I amend an order?

If you would like to change the details of an order you've recently placed, please contact the Customer Service Contact Centre on: 01 686 9394. Our opening hours are:

Monday to Friday 8am to 8pm
Saturday 8am to 7pm
Sunday 10am to 6pm

Alternatively contact us by email to sales.enquiries@interflora.ie.

I am having difficulty placing my order, what should I do?

If you experience problems placing your order online, contact our team of expert advisors where we'll happily take your order over the phone. Contact us on 01 686 9394. Our opening hours are:

Monday to Friday 8am to 8pm
Saturday 8am to 7pm
Sunday 10am to 6pm

We are always looking for ways to improve customer experience online and therefore any feedback you have would be greatly appreciated. It may be helpful to capture screenshots* or any messaging of your experience so that our Customer Sales Contact Centre can help and pass the details onto the web team. Please send any feedback on difficulties with our web site to sales.enquiries@interflora.ie

* How to capture a screenshot of a web page:

  • Hold down the "Ctrl" and "Print Scrn" keys simultaneously.
  • Let go of the keys and then open a word document.
  • Right click on your mouse OR go to Edit (usually located at top left of the word document menu bar)
  • Select paste
  • Save the document and then send to sales.enquiries@interflora.ie

Can I include a personal message with my order?

Yes - You can add your own personal message with every gift you send. Every gift will arrive with a delightful card which will display your greeting. Simply use the gift message field in the order process. Your message will be written on a stylish gift card and will be presented with your gift.

How do I use a voucher code?

If you have a valid interflora.ie discount voucher to redeem, select the product you'd like to order and proceed to the shopping basket. You can enter your voucher code in your shopping basket page in the space provided. If valid, the discount will automatically be applied to your order and will be confirmed in the "total" featured on your shopping basket page. For further information regarding use of discount vouchers, please refer to the voucher code section within the "Terms and Conditions". Selected voucher codes may be restricted for use against specified products, countries or date range - where possible, details of any restrictions will be communicated at the point where we promote the voucher code to you.

Can I order by phone?

Yes - If you would like to place an order, but would like to speak personally to an expert advisor, contact us on 01 686 9394. Lines are open as follows:

Monday to Thursday 7am to 10pm
Friday 7am to 9pm
Saturday 8am to 7pm
Sunday 10am to 6pm

How much are shipping/delivery charges?

Our delivery timings and prices are listed below:

Same Day - €11.00
Next Day/Future - €8.00

Please note that certain delivery dates may incur additional charges.
Please ensure that you check the calendar on the product page for the most up-to-date prices.

Payment

What method of payment do you accept?

Interflora.ie accepts all major credit and debit cards including:

Visa Credit
Master Card
Laser
PayPal

How do I use my discount voucher?

Simply add your valid discount voucher code in the 'Voucher Code' field featured in your shopping basket. Once the code has been entered click 'Apply Code' button and the discount will be applied to the order.

How will I know my if order has been successful?

When ordering online we also ask that you provide an email address. Once you have placed your order an order confirmation will be sent via email to this address. This order confirmation will also contain a unique order number. If you need to contact us regarding your order it would be helpful to have this number to quote as it will help us find the details of your order easily.

Can you send me a paper receipt?

Yes, simply call our expert advisors on 01 686 9394 or email to sales.enquiries@interflora.ie to request a paper receipt.
The opening hours for our expert advisors are:

Monday to Friday 8am to 8pm
Saturday 8am to 7pm
Sunday 10am to 6pm

Please note we can only send receipts to the person who placed the order.

Delivery

How can I choose a delivery date in the future?

Yes - You can check all delivery dates available for a particular product by using the calendar featured in the shopping basket. To send a gift next day or place a future order there is a standard delivery charge of €8.00 for every item ordered.

Can I collect my flowers from the florist?

Unfortunately you cannot buy your flowers online and collect in store. However, our local florists may be able to help you, so please call our advisors on 01 686 9394. Our opening hours are:

Monday to Friday 8am to 8pm
Saturday 8am to 7pm
Sunday 10am to 6pm

How will I know when my order has been delivered?

If you require confirmation of delivery please contact the Customer Service Contact Centre on 01 686 9394. Our opening hours are:

Monday to Friday 8am to 8pm
Saturday 8am to 7pm
Sunday 10am to 6pm

As deliveries are carried out over the full working day, we are only able to provide confirmation of delivered gifts the day after your chosen delivery date.

Before what time must I order for same day delivery?

For same day flowers, make sure you place your order by 3pm Monday to Saturday. This flower delivery service is available to most areas of Ireland. All products available for same day delivery will feature a 'Same Day Delivery Icon' and the product calender featured in the shopping basket will show available delivery services and dates.

What happens if the recipient is not at home when the delivery is made?

If no one is at home when we attempt delivery, your gift will either be left with a neighbour, or in a safe place at the recipients address. Alternatively, your gift may be returned to the florists shop. The florists will leave a calling card for the recipient to advise them of the action taken, the whereabouts of the gift or the shops contact name and telephone number. When contacted by the recipient, our member florist will arrange re-delivery at a mutually agreed time.

Can Interflora deliver to hospitals?

Yes it is possible for our florists to make deliveries to hospitals. However we recommend that you check with the hospital before placing your order as some hospitals no longer allow flower deliveries. When placing your order please ensure you include the recipient's surname, full address of the hospital and ward name or number in 'Delivery Instructions' box found in step 1 of the order process.

Can you deliver to a hotel abroad?

We'll happily accept orders requiring delivery to a hotel abroad. Simply go to our International Flower delivery shop, which will re-direct you to interflora.co.uk, and select the correct country and view all the products available for delivery. When placing your order please ensure you have included the full address of the hotel, telephone number, recipient's room number (if known) and name of your recipient.

Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery.

Can I send flowers Internationally?

Yes - Interflora have an extensive network of expert florists in over 140 countries world wide. Simply visit our International Flower Delivery section, where you will be re-directed to interflora.co.uk. The delivery day of your chosen item is of course dependent on where in the world you are sending it, for example you can get same day delivery in Argentina if you order by 3pm Mondays to Saturdays, but in Japan the time difference means you must order at least two days before.

Please note that in many countries it is customary for the florist to contact the recipient prior to making the delivery. This is why we ask you for the telephone number of your recipient during the order process. By clicking your desired country link featured on interflora.ie international delivery page, you will be transferred to the interflora.co.uk website, where you will be able to successfully place your international order.

Funerals and Sympathy

How do I place a funeral order?

We understand that placing your order at such a difficult time is not easy. Here is a little guidance which may help with placing your order:

  • We recommend that you place your order at least two working days prior to the required delivery date. For large floral tributes please order before 2pm on Friday for a Monday delivery. Our florists are closed on Sundays so if your order is for a funeral on Monday please ensure you leave sufficient time to allow the florist to create your specific tribute. For large floral tributes please order before 2pm Friday for a Monday delivery.
  • For timed delivery please specify any detail within the 'Delivery Instructions' box found in step 1 of the order process. For next day orders the cut off is 2.00pm, and for Monday orders the cut off is Saturday noon, the delivery charge is €8.00.
  • Include the deceased name in the message box on page 2 of the order process. A contact number and name for the person accepting the delivery, for example the Funeral Director would be helpful for our florists.
  • We recommend that your tribute gets delivered either to the funeral director ready for the funeral or the home of the deceased. International funeral flowers are available for delivery to over 140 countries worldwide. Please see our International Flower Delivery service and range. Please take into consideration the time differences

Is it possible to have a personalised funeral tribute made?

Yes - If you prefer to get some expert advice or have something created that is personal and quite unique, you can speak in person to one of our expert advisors and place your order direct with them on 01 686 9394. Our opening hours are:

Monday to Friday 8am to 8pm
Saturday 8am to 7pm
Sunday 10am to 6pm

Member Florist

How do I become an Interflora florist?

We have a whole section on how to become an Interflora florist member and what we could do for you.

Privacy Policy

What is Interflora's Privacy Policy?

We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act), further information can be found in our Privacy Policy.

Security

Is it safe to shop online with Interflora?

Yes interflora.ie is a safe and secure site - We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act), further information can be found in our Privacy Policy. All information submitted within the ordering process and "My Account" is encrypted to ensure your personal information is kept secure. You can tell when a page is secure when https appears in front of www.interflora.ie in your browser address window

How can I be sure that it is safe to shop online with Interflora?

www.interflora.ie is ISIS accredited. You can shop online with confidence wherever you see the ISIS logo because it certifies that the merchant has:

  • Registered with the ISIS programme and undertaken to trade in a manner that is legal, decent, honest, truthful and fair.
  • Had its web site and service reviewed and monitored by IMRG
  • Had its business, VAT and Data Protection registrations checked by IMRG

To verify the validity of our security license simply click on the following logo - top of page

Is my information protected?

Yes - we are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act), further information can be found in our Privacy Policy.

Service Agreements

What is the Interflora Promise?

Interflora Promise
At Interflora we aim to provide the highest quality service and delight every customer with each gift we deliver. Our expert florists ensure your flowers and gifts are fresh and of the best quality available, hand-delivered whenever and wherever, whilst still representing excellent value.

"If your order doesn't arrive on time, or your recipient isn't delighted with their flowers, let us know. We'll do all we can to put the situation right, or, if you prefer, give you your money back."

We make this promise with each and every order placed with us. So if your experience hasn't been satisfactory then simply send us an email or contact us direct:

By telephone on 01 686 9394
Our opening hours are:
Monday to Friday 8am to 8pm
Saturday 8am to 7pm
Sunday 10am to 6pm

or by email: sales.enquiries@interflora.ie

We will do our very best to put things right.
Guarantee of quality
Interflora's reputation is wholly dependent on the high standards of all Interflora members. That's why only those florists which meet our stringent criteria are accepted by the association. Once we have accepted a florist, their shop, product quality and performance standards are monitored on a regular basis. An on-going programme of mystery shopping and regular assessments are carried out for each Interflora member to ensure constantly high standards are maintained.

What is the substitution policy?

Many flowers are seasonably available and this may vary depending on region and country.
Therefore, sometimes, the florist may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so, Interflora florists must adhere to strict substitution guidelines detailed below.

Any substitution will be of superb quality to ensure customer satisfaction.
The colour and shape of the chosen product must take priority and no change in size or shape is permissible.
The value of the replacement flower or plant will be equal to, or greater than, the original variety.
When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift. Exchange rates, regional availability and the seasonality of the blooms may affect international deliveries.

My Account

What is My Account?

Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders. We'll also provide you with an address book to store your recipients details, together with a log of orders previously placed.

* Please note - you do not have to have an account to make an order.